Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how nurstar Casino ("nurstar," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the nurstar Casino website located at nurstar.vip and all related services, features, and content (collectively, the "Platform").

nurstar is committed to handling your personal data responsibly and in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to safeguard your data.

Please read this Policy carefully. If you have any questions about how nurstar handles your personal information, you may contact our Data Protection Officer using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

nurstar collects the following categories of personal data from players and visitors to the Platform:

Identity & Contact Data:

• Full legal name
• Date of birth
• Gender
• Nationality
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Email address
• Philippine mobile number
• Residential address (city, province, region)

Financial Data:

• GCash account number or registered mobile number
• Maya / PayMaya account details
• Bank account details (for bank transfer transactions)
• Debit card details (card number, expiry — stored in tokenized form only)
• Transaction history, deposit amounts, withdrawal amounts, and account balances

Gaming & Behavioral Data:

• Game history, bet amounts, win/loss records
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

Technical Data:

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Log data and access timestamps

Communications Data:

• Records of your communications with nurstar customer support
• Feedback, survey responses, and complaint records

3. How We Collect Your Data

nurstar collects personal data through the following means:

• Direct collection: Information you provide when registering a nurstar account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the nurstar Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; payment data from GCash, Maya, and banking partners; fraud prevention data from third-party screening services.

4. Purpose of Processing

nurstar processes your personal data for the following purposes:

• To create and manage your nurstar account and verify your identity in compliance with Philippine KYC requirements.
• To process deposits, withdrawals, and other financial transactions on the nurstar Platform.
• To provide, maintain, and improve the nurstar gaming experience, including personalized game recommendations.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• To comply with nurstar's legal and regulatory obligations under Philippine law, including PAGCOR requirements and the Data Privacy Act of 2012.
• To administer nurstar bonuses, promotions, and loyalty programs.
• To provide customer support and respond to your inquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To enforce nurstar's Terms & Conditions and other applicable policies.
• To conduct analytics and improve the performance and security of the nurstar Platform.

5. Legal Basis for Processing

nurstar processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and nurstar (i.e., providing the gaming services you have registered for).
• Legal obligation: Processing required to comply with nurstar's obligations under Philippine law, including anti-money laundering regulations, PAGCOR requirements, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

nurstar does not sell your personal data to third parties. nurstar may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, Maya, and banking partners, for the purpose of processing your financial transactions.
• Identity verification providers: KYC and AML (Anti-Money Laundering) service providers engaged by nurstar to verify player identities and screen for prohibited persons.
• Technology service providers: Cloud hosting, data analytics, customer support software, and cybersecurity vendors who process data on nurstar's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory order.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal process or to protect the safety of players or the public.

All third-party service providers engaged by nurstar are contractually required to handle your personal data in accordance with the Data Privacy Act of 2012 and nurstar's data protection standards.

7. Data Retention

nurstar retains your personal data for as long as your nurstar account remains active and for a period thereafter as required by applicable Philippine law and regulatory requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history and behavioral data is retained for three (3) years from the date of the activity.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Technical and log data is retained for twelve (12) months.

Upon expiry of the applicable retention period, nurstar will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

nurstar implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the nurstar Platform.
• Encryption of sensitive data at rest, including financial account details and government ID numbers.
• Two-factor authentication (2FA) for nurstar player accounts.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the nurstar Platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While nurstar takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, nurstar will notify you and the NPC in accordance with applicable requirements.

9. Cookies & Tracking Technologies

nurstar uses cookies and similar tracking technologies on the nurstar Platform to enhance your experience, maintain your session, and analyze Platform usage. The types of cookies nurstar uses include:

• Essential cookies: Required for the nurstar Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, game settings) to personalize your nurstar experience.
• Analytics cookies: Collect anonymized data about how players use the nurstar Platform, helping us improve performance and usability.
• Marketing cookies: Used to deliver relevant promotional content about nurstar games and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the nurstar Platform.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nurstar:

• Right to be informed: The right to know what personal data nurstar collects about you and how it is used.
• Right of access: The right to request a copy of the personal data nurstar holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to nurstar's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe nurstar has violated your data privacy rights.

To exercise any of these rights, please contact nurstar's Data Protection Officer using the contact details in Section 14. nurstar will respond to your request within thirty (30) days.

11. Minors

The nurstar Platform is strictly intended for adults aged 21 years and above. nurstar does not knowingly collect personal data from persons under 21 years of age. If nurstar becomes aware that personal data has been collected from a person under 21, nurstar will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that your child under 21 has provided personal data to nurstar, please contact us immediately at the details provided in Section 14.

12. International Data Transfers

nurstar primarily stores and processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries — for example, where nurstar engages cloud service providers or technology partners with infrastructure located outside the Philippines.

Where such transfers occur, nurstar ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to handle your data in accordance with standards equivalent to those required by the Data Privacy Act of 2012.

13. Changes to This Policy

nurstar reserves the right to update or modify this Privacy Policy at any time. When material changes are made, nurstar will notify registered players via the email address associated with their nurstar account or through a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the nurstar Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how nurstar protects your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or nurstar's handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.